How We Got Here
The whole thing started when a coffee shop owner in District 1 showed us her analytics. Desktop traffic looked great, but mobile users were bouncing within seconds. Her site loaded fine on our laptops but crawled on actual phones with real network conditions.
That coffee shop became our first real test case. We stripped down everything, optimized for actual mobile behavior, and watched her foot traffic increase by 40% over three months. Not because of magic, but because people could finally find her location and hours without waiting forever.
Mobile search isn't just desktop search on a smaller screen. It's a completely different behavior pattern that most businesses still don't understand.
By mid-2024, we'd worked with 47 local businesses across Ho Chi Minh City. Each one taught us something new about mobile user behavior in Vietnam's market. The patterns were clear once you knew where to look.