Information We Collect

When you use our services or visit our website, we gather different types of information. Some you provide directly, while other data comes from how you interact with our platform.

Personal Information You Provide

• Name, email address, and phone number when you contact us or register
• Company details and business information for service inquiries
• Payment information when you purchase educational programs
• Communications you send us, including support requests
• Feedback and survey responses about our services

Automatically Collected Data

Our systems automatically log certain technical information when you visit neurismind.com:

• IP address and general location data
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms used to find us
• Mobile device identifiers and network information

How We Use Your Information

We process your data for specific business purposes. Each use serves a legitimate function in delivering our mobile SEO services and maintaining our relationship with you.

Purpose	Description	Legal Basis
Service Delivery	Providing mobile SEO consultation, analysis, and educational resources you've requested	Contract fulfillment
Communication	Responding to inquiries, sending updates about your projects, sharing relevant educational content	Legitimate interest
Platform Improvement	Analyzing usage patterns to enhance website functionality and user experience	Legitimate interest
Marketing	Sending newsletters and information about new programs (with your consent)	Consent
Security	Protecting against fraud, abuse, and unauthorized access to our systems	Legal obligation

We don't sell your personal information to third parties. Period. And we won't use your data for purposes beyond what we've outlined here without asking you first.

Data Sharing and Third Parties

Sometimes we need to share information with other organizations to run our business effectively. Here's who might see your data and why:

Service Providers

We work with companies that help us deliver our services. These partners have access to your information only to perform specific tasks on our behalf:

• Cloud hosting providers for website and data storage
• Email service providers for communications
• Payment processors for handling transactions securely
• Analytics tools to understand how visitors use our site
• Customer support platforms for managing inquiries

Legal Requirements

We may disclose your information if required by Vietnamese law, court order, or government regulation. This includes responding to legal processes and protecting our rights or the safety of others.

Data Security Measures

Protecting your information isn't just a legal requirement—it's fundamental to how we operate. We've implemented multiple security layers:

1. SSL encryption for all data transmitted between your browser and our servers
2. Regular security audits and vulnerability assessments of our systems
3. Access controls limiting which team members can view personal data
4. Secure backup systems with encryption at rest
5. Employee training on data protection and privacy practices
6. Incident response procedures for potential security breaches

While we take extensive precautions, no system is completely immune to security risks. If we detect a breach affecting your personal information, we'll notify you within 72 hours as required under Vietnamese data protection regulations.

Your Privacy Rights

Vietnamese law gives you specific rights regarding your personal data. Here's what you can request from us and how to do it:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days. There's no charge for your first request in any 12-month period.

Correction and Updates

Found outdated or incorrect information in our records? Let us know, and we'll fix it promptly. You can update basic contact details yourself through your account settings if you have one.

Deletion Rights

You can request deletion of your personal data in these situations:

• The information is no longer needed for the original purpose
• You withdraw consent that was the basis for processing
• You object to processing based on legitimate interests
• We collected the data unlawfully
• Legal obligations require deletion

Some information we're legally required to retain for accounting, tax, or dispute resolution purposes. In those cases, we'll restrict processing instead of deletion.

Objection and Restriction

You can object to processing based on legitimate interests or ask us to restrict how we use your data while we resolve a dispute about accuracy or lawfulness.

Data Retention Periods

We don't keep your information longer than necessary. Different types of data have different retention schedules:

Data Type	Retention Period	Reason
Account Information	Active account duration plus 2 years	Service continuity and legal compliance
Transaction Records	10 years from transaction date	Vietnamese tax and accounting requirements
Marketing Consent	Until withdrawal or 3 years of inactivity	Maintaining accurate communication preferences
Website Analytics	26 months from collection	Understanding usage patterns and trends
Support Correspondence	3 years from last interaction	Reference for recurring issues and quality improvement

After these periods, we securely delete or anonymize your information so it can no longer identify you personally.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small data files help our site function properly and give us insights into how people use our platform.

Essential Cookies

These are necessary for basic website functionality. They remember your login status, language preferences, and security settings. You can't fully disable these without affecting how the site works.

Analytics Cookies

We use these to understand visitor behavior—which pages get the most traffic, where people spend time, and where they encounter problems. This information is aggregated and doesn't identify individual users.

Managing Cookie Preferences

Most browsers let you control cookies through their settings. You can block or delete cookies, though some site features may not work as intended. Visit your browser's help section for specific instructions on managing cookies.

Children's Privacy

Our services target businesses and adult learners. We don't knowingly collect information from anyone under 16 years old. If you're a parent or guardian who discovers your child has provided us with personal information, contact us immediately, and we'll delete it from our systems.

International Data Transfers

Our servers are primarily located in Vietnam, where our business operates. However, some service providers we use may process data in other countries. When we transfer data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved for international transfers
• Verification that recipient countries provide adequate data protection
• Additional security measures for sensitive information

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the new policy takes effect.

The "Last Updated" date at the top shows when we last revised this policy. Continuing to use our services after changes take effect means you accept the updated terms.

Vietnamese Law Compliance

NeurisMind operates under Vietnamese data protection regulations, including Decree 13/2023/ND-CP on personal data protection. We maintain records of our processing activities and cooperate fully with the relevant Vietnamese authorities regarding data protection matters.

Our data protection officer monitors compliance with Vietnamese privacy laws and serves as your point of contact for privacy concerns. You also have the right to lodge a complaint with Vietnamese data protection authorities if you believe we've mishandled your information.